Chat Program

Dealer Chat Program

Harley-Davidson® has vetted and certified some of the industry’s most progressive and unique chat and messaging providers. These providers will help H-D dealers engage with customers through chat and/or messaging, ensuring that engaging with a H-D dealership is easier than ever.

What are the benefits of the Harley-Davidson® Dealer Digital Chat Program?

  • Dealer choice of industry leading certified chat providers
  • Best-in-class value by leveraging brand purchase power and provider competition
  • Convenient customer engagement
  • Standardized reporting & metrics
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Turn more digital shoppers into dealership revenue with ActivEngage. Designed by motorcycle dealers, for motorcycle dealers, ActivEngage Solutions directly impact sales by driving more motivated, ready-to-buy customers to your store. From our multi-channel messaging platform to the unmatched lead-to-sale results of our managed solution, our services are proven to impact your bottom line.

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Kenect allows you to engage with your customers where they are—texting on their phone. Capture more leads, generate online reviews, streamline sales communication, save time in parts and service, and capture payments—all via text. 89% of consumers say they would rather text a business then call them. You should give them that option.

Over 4500 dealers use Kenect today. Become one of them.

*Discounts available for Multiple Locations

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Revolutionize the Ride with MessageNow - an affordable, customizable, and powerful, yet flexible 365/24/7 “live-assisted” communication platform offering visual, interactive retailing in the Powersports industry to deliver an unrivaled “surprise & delight” customer experience that is unique to Harley-Davidson® motorcycles.

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Frequently Asked Questions

Why do I need Chat on my website?

Dealers who offer chat solutions on their websites give customers an additional opportunity to engage. Whether the chat solution is managed by someone at the dealership or via a managed solution, chat tools have proven to increase leads and customer satisfaction with website experience. Customers can ask quick questions or submit their information as leads to be delivered into your CRM.

Who will be managing the chats?

Depends on what provider or package you select. Some providers offer you the ability to self-manage the chat experience and some can manage it for you.